Headspace Employee Assistance Programme (EAP)
The Headspace Employee Assistance Programme is a work-based intervention programme specifically designed to provide support and counselling to assist employees, and their immediate families, with personal problems or situations that may be adversely affecting their performance at work.
The EAP is totally confidential, easily accessible, voluntary and can provide support on a range of personal and work-related problems.
Our state-of-the-art contact centre in Johannesburg with 486 incoming lines widens our reach by delivering services in 11 official South African languages.
The in-house call centre provides quality-controlled telephonic advice and consultation services in the medical, financial, home, emergency, legal and the educational fields.
EAP Service Offering
Trauma, Assault and HIV Support
Our dedicated Contact Centre assists employees who have experienced physical trauma, emotional trauma, or possible HIV exposure. The benefit is designed to provide for the employee’s immediate physical and psychological needs.
Personal Health Advisor/24 Hour Health Advice
Our 24-hour Health Support/Assistance line focuses on the different stages of your life and provides peace of mind to employees. This Toll-Free line is managed by our expert in-house nurses and offers baby support, kids support, teen support, women support, men support as well as elderly care.
Tele-Doctor Consultations
The TeleDoctor solution allows healthcare practitioners to connect directly with employees using a telehealth platform. This virtual consultation could result in a sick note, a referral letter, or an e-script.
Virtual Psychologist
Imagine having access to your own personal psychologist 24 hours a day. Our Virtual Psychology solution allows qualified Psychologists to connect directly with employees using a telehealth platform.
Legal Assist
Our 24-hour Toll-Free advice line is manned by qualified in-house attorneys who provide guidance on all legal matters including criminal offenses, labour matters, contracts, divorce etc.
Tax and Financial Support
We take the stress and jargon out of personal tax and finances. This help line offers guidance and information on taxation and finance related matters to enable employees to make informed decisions about their financial status.
Managerial and Leadership Support Services
Support is provided to managers and leaders for advice on various EAP related issues. Managers will also receive orientation and training sessions to fully educate them on the EAP and service offering. Managers and leaders can consult with the Headspace account manager via phone, virtual or in face-to-face sessions.
Educational Benefit
Most parents work and do not have the time to search for the correct information to provide supplementary educational support to their children. Our educational benefit provides parents with access to the files related to the current work done by the child in his/her school and grade.
UNIQUE BENEFITS
Our uniqueness comes from the generosity of our service offering with the focus on adding massive value to maximise the return on your investment.
One Stop Wellness Solution
Employee Assistance Programme
Wellness Days
Wellness Interventions
Wellness Days
Wellness Interventions
Competitive Price Point
R85 per month per member
Highly discounted rates for larger organisations
Highly discounted rates for larger organisations
Educational Benefit
Textbook summaries
Written speeches
Test examinations
Content for assignments
Written speeches
Test examinations
Content for assignments
Virtual Psychologist
12 Virtual Counselling Sessions
Access to the service is available to the validated employee as well as their immediate families.
Access to the service is available to the validated employee as well as their immediate families.
HIV Support
24-hour access to trauma counselling as well as counselling for post-traumatic stress disorder.
3 consultations (per incident) with a specialist
3 HIV blood test
Antiretroviral medication
Sexually transmitted infection medication
Morning after pill and on-going counselling
3 consultations (per incident) with a specialist
3 HIV blood test
Antiretroviral medication
Sexually transmitted infection medication
Morning after pill and on-going counselling
Unlimited Tele-Doctor Consultations
Sick note and/or e-script
Referral letters
Renewal of chronic prescriptions
Referral letters
Renewal of chronic prescriptions
Trauma and Assault Benefit
Emergency transportation to medical facility
Cover for assault includes R5,000 per member with a maximum of R10,000 per family per assault incident for medical treatment for bodily injury.
Cover for trauma includes R5,000 per member with a maximum of R10,000 per family per trauma incident for psychological consultations PLUS an additional 4 consultations through the “Virtual Psychologist” benefit.
Cover for assault includes R5,000 per member with a maximum of R10,000 per family per assault incident for medical treatment for bodily injury.
Cover for trauma includes R5,000 per member with a maximum of R10,000 per family per trauma incident for psychological consultations PLUS an additional 4 consultations through the “Virtual Psychologist” benefit.